Something In
Common
2604 Lily Lane
Wausau, WI 54401
Customer Service:
somethingincom@charter.net
Site Updated 3/1/08
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STORE POLICIES
Accepted Methods of Payment. For retail orders, we accept
PayPal, Visa, MasterCard, American Express and Discover (handled
through PayPal). We also accept personal checks (with a 7-day hold for the
check to clear) and money orders. For wholesale orders, we accept personal
checks and money orders.
Shipping Time. The time needed to ship merchandise will vary
depending on the shipment's location and the particular time of the year.
Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped First Class and
Priority Mail by the U. S. Postal Service depending upon the weight of the
merchandise. Orders weighing in excess of 3 pounds will be shipped
by U.P.S. ground service.
Damaged Shipments/Defects. We will do our best to package
your shipments to avoid damage. However, if you are unhappy with the
condition of your merchandise upon receipt, write to our Customer
Service with your concerns and instructions. Do not return
products to us without first contacting us to receive instructions. In the event
of manufacturer's defect, email Customer Service for instructions. At that
time you will be issued a Return Authorization Number (RA#). No
packages will be accepted with a RA# written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise
must be secured prior to return. You have 30 days from the ship date to
receive refunds. You must email the refund request to Customer
Service with "RETURN" in the subject field, at which time the
Return Authorization Number (RA#) with return instructions will be sent to
you. No packaged will be accepted without a RA# written clearly on the
package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be
returned with the following:"
* All original contents (product, instructions, etc..)
* Original packaging.
* Original invoice or receipt.
Once a return is authorized by Customer Service you should:
* Return the item to the address given to you.
* Write the Return Authorization Number clearly on the box or package.
* Keep your shipping records for proof of shipment in the event of loss of
returned merchandise.
Returns shipped via U. S. Postal Service (U.S.P.S.) or with a value of over
$100 should be insured.
We can not be liable for return merchandise that does not reach us.
We can refund shipping costs only if the return is a result of our error.
You are responsible for all postage/shipping that are refused or returned with
no fault on our part. We are not responsible for incidental or
consequential damages or losses to defective products, errors in shipping your
order, or other errors. The limit of our liability if the replacement cost
of any item that you purchase from us.